Terms & Conditions –
These Terms & Conditions (“Terms”) govern your access to and use of the Vertex Global Consultant website and the services provided by Vertex Global Consultant (“Vertex Global Consultant”, “we”, “us”, or “our”).
By accessing our website, requesting our services, approving a quotation, signing a proposal, making a payment, or otherwise engaging Vertex Global Consultant for services, you agree to these Terms.
1. Our Services
Vertex Global Consultant provides technology and IT-related services, which may include:
- Website design and development
- Software development
- Mobile application development
- ERP and CRM solutions
- Custom software solutions
- API and third-party integrations
- UI/UX design
- Cloud and hosting-related services
- IT consulting
- Software maintenance and technical support
- Digital and technology solutions
The exact scope of a project will be determined by the applicable quotation, proposal, statement of work, service agreement, or other written communication accepted by the client.
2. Project Scope
Before commencement of a project, the client may be required to provide necessary requirements, content, credentials, technical information, branding materials, documents, and other resources.
Any work outside the agreed scope may be treated as additional work and may be charged separately.
Changes in requirements after project approval may affect project cost, timeline, and delivery.
3. Client Responsibilities
The client agrees to:
- Provide accurate project information.
- Provide required content and materials on time.
- Provide necessary access, credentials, approvals, and feedback.
- Ensure that supplied content does not infringe third-party rights.
- Review and approve project deliverables within a reasonable period.
- Maintain appropriate backups of client-owned information unless backup services are specifically included.
Delays caused by missing information, approvals, content, payments, or client-side dependencies may affect the delivery schedule.
4. Pricing and Payments
Project pricing will be communicated through a quotation, proposal, invoice, or service agreement.
Unless otherwise agreed in writing:
- A project may require an advance payment before development begins.
- Milestone payments may be required during development.
- Final delivery or deployment may be subject to payment of outstanding amounts.
- Taxes and applicable government charges may be additional where applicable.
- Third-party expenses may be charged separately.
Failure to make payments within the agreed period may result in suspension of services.
5. Delivery Timelines
Estimated delivery dates are based on the agreed scope and timely cooperation from the client.
Delivery timelines may change because of:
- Changes in project requirements
- Delayed client approvals
- Delayed content or credentials
- Third-party services
- Hosting or infrastructure issues
- Technical dependencies
- Force majeure events
6. Intellectual Property
WUnless otherwise agreed in writing, Vertex Global Consultant retains ownership of its pre-existing frameworks, libraries, reusable components, tools, methodologies, templates, code libraries, know-how, and internal development resources.
Upon full payment, ownership or usage rights for specifically developed client deliverables will be transferred or licensed according to the applicable proposal, agreement, or statement of work.
Third-party software, plugins, libraries, APIs, fonts, images, and other materials remain subject to their respective licenses.
7. Third-Party Services
Projects may depend on third-party services such as:
- Hosting providers
- Domain registrars
- Payment gateways
- SMS providers
- Email providers
- Cloud platforms
- APIs
- Software licenses
- App stores
- Analytics services
Vertex Global Consultant is not responsible for changes, outages, pricing, suspension, or failures caused by third-party providers
8. Website and Software Support
Maintenance, updates, technical support, hosting, security monitoring, backups, and other post-delivery services are included only where specifically mentioned in the applicable service agreement.
Additional support or modifications may be charged separately.
9. Client Content and Data
The client is responsible for ensuring that all content, data, images, documents, software, and other materials supplied to Vertex Global Consultant are legally authorized for use.
The client remains responsible for maintaining appropriate backups unless backup services have been specifically purchased from Vertex Global Consultant.
10. Prohibited Use
Clients must not use Vertex Global Consultant's services to create, distribute, host, or operate content or systems that violate applicable laws or third-party rights.
We reserve the right to suspend services where continued provision may expose Vertex Global Consultant to legal, security, or regulatory risk.
11. Confidentiality
Both parties may receive confidential business, technical, financial, or commercial information during a project.
Each party agrees to take reasonable measures to protect confidential information and use it only for legitimate purposes related to the business relationship.
Separate NDAs may be executed where required.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Vertex Global Consultant will not be liable for indirect, incidental, consequential, special, or business losses arising from the use or inability to use a website, application, software, hosting service, or third-party service.
Vertex Global Consultant's liability, where legally applicable, shall be subject to the terms of the relevant service agreement and the amount actually paid for the specific service giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded.
13. Suspension or Termination
Vertex Global Consultant may suspend or terminate services in cases including:
- Non-payment
- Material breach of these Terms
- Misuse of services
- Illegal activities
- Security risks
- Fraudulent activity
Termination does not automatically remove payment obligations for services already provided or expenses already incurred.
14. Force Majeure
Vertex Global Consultant shall not be responsible for delays or failure caused by events beyond reasonable control, including natural disasters, government actions, internet or infrastructure failures, cyber incidents, war, strikes, pandemics, or failures of third-party providers.